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Website: buybies.com
Customer Support Email: [email protected]
Support Hours: Mon–Fri, 9 AM – 6 PM GMT
Business Address: 39 N Walnut St Ste 106, Milford, DE 19963, United States
We offer a 30-day return window. This means you have exactly 30 calendar days after the date your apparel item was delivered to request an official return.
To be eligible for a return and full refund, your clothing items must be in the exact same condition that you received them:
To start a return process, you must contact our customer support team directly at [email protected] with your order number and the clear reason for your return request. Returns sent back to our Delaware business address without prior authorization, verification, and formal approval will not be accepted.
Once your return request is officially approved by our support team, your return package will be handled via the following logistics method:
The financial responsibility for return shipping costs depends entirely on the underlying reason for your return request:
We do not charge any hidden fees, processing charges, processing overhead, or restocking fees on items returned to us. The restocking fee across our entire store is strictly $0.00.
We will notify you immediately via email once we have received and finished inspecting your returned package at our facility. If the return is formally approved, your refund will be automatically processed and issued straight back to your original method of payment within 5 to 10 business days. Please keep in mind that your credit card company or banking institution may require additional processing time to clear and post the transaction to your financial statement.