SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buybies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buybies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress received 2 weeks after the order. Thank you very much, very quickly. I thought that I would need to wait 2 months, as usual. Dress as in the photo, very beautiful. The top is cotton. The size corresponds to its parameters. For large children, you need to take a larger size.
15.10 ordered, came the numbers 30 .10 dress of good quality, threads do not stick out, stitched like not bad, A skirt with some mesh, quite lush. On height 104, ordered 120, we came up, a little too big, but this is not even noticeable
The dress is amazing! sew neatly, the threads do not stick out! I recommend.
I liked the dress! Very beautiful! For 4 years I took the size of 4 T (110).
The dress is good. Match the photo. I recommend the producer. The goods went fast.
For 2,5 it is slightly too big, but it will be in time for spring. Excellent.
Very beautiful, but scratched from the zero,
It came for 2 weeks, the quality is satisfied, the seams are even, the threads do not stick out, there is no smell
Before St. Petersburg there was a 3.5-week dress beautiful 4 podubnik but there is not even a thread sticking out the bottom had to handle lighter, and then the hem of the hem took 3 T for a girl 2 years the marking costs 100 cm is not yet measured but I think it will be only, only took as a gift I will write to the store recommend
The dress is very beautiful and quality for its price just a find! The bow, however, will have to be sewn, because it is hovering, but it's not a problem at all. The skirt is quite lush, delivery is less than a month. Thank you
красивое платье! размер брала 4т, на бирке 110 см. дочке 3 года будет через 2 месяца. идеально подошло
esta hermoso y tardo 1 mes para llegarlo unico, la tela esta un poco aspera.
Es precioso el vestido llego antes de la fecha indicada lo pedi el 08/08/20 y llego 28/08/20 es una pena que diera tan poca talla
The design is very nice, as it appears in the description. I love the model and my little girl I look very pretty. I get to Mexico real quick.
The dress is beautiful as in the description, it arrived quickly.
Igual picture
Very beautiful dress skirt lush. There were several sticking threads, but not critical. For 2 years, the size of 3 T came up perfectly. Been going about 3 weeks
The dress is very similar to the one in the photo. You have a year 5 mese left a little big but it's very good. I thought q was from another fabric but it looks good
Very pretty dress, received quite quickly. It size correctly (I took 90 for a little girl of 2 years). On the other hand just for information if you want to have a bouffant effect you have to add a petticoat otherwise the dress is a bit flat (like most dresses sold on Aliexpress).
Hello pity that it is just small size a little. But the dress is cute thank you for your effort