SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buybies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buybies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful. Very good fabric. It came very fast.
Very nice and good quality, arrived within the estimated date, very happy with the purchase.
Cutest outfit and it works perfect for the weather. Very light cotton.
Tecido macio e fresco, é como na foto. Pedi 24m para de bebê de 12 meses,
same as described. its very nice. Thanks store
Excellent sewn, took on 18 m now we carry 80 R. We are bolshevat
Very light, pleasant material. The drawing is excellent. We have a small child for 7 m approached the size of 3-6 m. For the summer just wonderful.
Fast shipping! Charming bodik! On the daughter, 78 cm tall sat perfectly, but almost without a stock.
Perfect and inexpensive but requires patience. Maybe because of the COVID but the delivery took five months...
I love it. It looks really good.
Good quality, Cotton! The only thing that is on the buttons is that the buttons are much more convenient. We are 4 months old (height 67) took 12 months and approached the size. Delivery just over a month in Rostov-on-Don.
Brilliant. size small, Child 2.5miesiąca a size 6M
Super Sandpiper. At first, the fabric seemed rough, but after washing it became excellent. Thin, the baby in it is very convenient. On the photo age 5 months, weight 7 kg and height 64 cm. Sits freely, the order is satisfied)
The goods are satisfied, everything corresponds. Pp fabric Pleasant, does not smell. The parcel came for a month together with another product. The size of 12 m ordered for growth, but I think we can also wear in 3 months.
Super!!!!!!!!! perfect!!!!!!!! And the quality is cool! I still want to order other colors!!!! For the summer the most it!! I recommend the store!! The order came very quickly!!! everything was tracked!!
Good day. romper class. button fasteners on the back and between the legs. about the fabric I can only say subjectively. like X/B
It's a handsome, well-sewn, cotton fabric. It's very good.