SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buybies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buybies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool dress, came in 14 days
I ordered the size of 18 months, the dress says size 90. Dress as in the photo, lush bows in front and behind, three layers of skirts. The order came quickly, thanks to the store!
It took a while to get here so make sure to size up which is what I did. I am happy with the dress. it is accurate.
Beautiful, just like in the pictures, obviously does not come with false included
The dress is just super!!! Photo is done after purchase, if you steam just a bomb, for a photo shoot the most it, in stores three times more expensive and then I do not know where to find such beauty, fast delivery, thank you
Beautiful thank you very much
The quality is excellent, very beautiful live, the photo did not pass. The dress is really like in the photo, because of the consecration I did not understand. Thank you store, recommend
Excellent quality beautiful forks
I loved super fast shipping recommend 100000% beautiful
The dress was pleasant, very beautiful. Everything is smooth and neatly done. Bags are all in place, the bow is behind. We are now 10 months old and the size is a little big, but I took in advance for a holiday for the year, so I think it will be normal, the main thing is not small. Waist circumference 54 cm, dress length 49 cm. The only thing I don't understand is, that the elastic band with a bow on the head for some reason is black. But not scary, it's easy to replace. Delivery just over 2 weeks. In general, I recommend definitely
The dress really liked it. It was a long month, of course, although it was written for two weeks. Worried that it will not be time to D. R. came in a couple of days straight. The color is very beautiful, gentle. I ordered + 24 for 2 years on the label indicated 90 cm, we just. I ordered another store also says 90 cm, but it's tight in our chest, and that's great. I did not communicate with the seller.
I got the package. I'm very satisfied. The quality of the dress is fantastic. Thank you so much store
The dress is beautiful, as in the photo. For 6 months took the size of 3 M, and it's just on the child's height 70. Delivery is very fast.
Very good quality thank you very much to the store fast delivery I love
Love the dress very cute for my baby
Too happy my daughter will be there more beautiful on her birthday. I recommend it to you at 100% parcels arrived in 11 days
It came very quickly, there are small errors but not critical. A little big for 6,5 months. But we took for a photo shoot so it will come in handy. I recommend the store and the dress.
Thank you, beautiful, quality dress, not malomerka.
parfait comme sur la photo jadore
exactly like in picture...fast shipping...no communication with store