SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buybies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buybies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The suit is good, the elastic on the pants is soft and wide, will not press. At our height of 76 cm, 100 size just.
ok
מהמממםםם got really really fast quality end way
Fast shipping. Nice touch. General cool.
Very good quality and e had a problem and I get it fixed right away, the fabric good quality
Wow dazzling!!! Good looking, quality, Ben is 7 months invited 12m it's good on it. I love!!
Soft cotton perfect combination safe for newborns skin would definitely recommend store
It's fast cloth cozy loved very Worth the money thanks to the store
Beautiful and arrived very fast
I liked the kit very much. Come quickly. The quality is excellent, I recommend. We took the size of 12 m for 6 months. Slightly too big for now, I think at 9 months we will wear, but maybe the cap will already be slightly too small
I liked the item very much. It’s as per the description and the colour also doesn’t fade as I tried washing as soon as I got the package.
It looks very cute, there is no smell, but not 100% HB, the seams are even. In the case have not yet been used, after adding a review. Delivery and dispatch pleased. Thanks store
Отличный костюмчик,заказала на два размера больше,большевата только кофточка,шапка и штанишки впору.Качество отличное,без запаха,швы,рисунок все как на картинке.В нашем климате одевать вечером летом или днём когда нет солнца,костюм не тёплый.С продавцом не общались,хватило отзывов покупателей,всем довольна.
Хороший костюм, отличное качество. с размером надо внимательно. моему мальчику 6 месяцев, взяла на 24 месяца. думаю через пару недель уже будем носить.
Everything is super, only turned out to be a big size) for growth
Костюмчик пришёл хорошо упакован.Качество очень хорошее. По размеру чуть великоват, но так было задумано.Продавцу спасибо за качественный товар.Рекомендую.
It came, I liked everything, the quality is good, thanks to the store
Very nice together thank you very much
Suit is just CLASS! I am delighted and the quality is good! thank you store! I will order more!
I love it as described. No complaints on quality and item matching description. The delivery was within the listed time frame. My only thing would be that the tags were on the items although I listed I was drop-shipping which kind of defeated the whole purpose.