SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in different locations will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buybies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of buybies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thin cotton, but the quality is good. After washing, the picture is in place. I took a girl for 7 years.
Fast delivery, the quality is excellent, for growth 152 just right. My daughter is happy, thank you to the store.
Качество футболки хорошее. Упакована герметично. Спасибо провдацу.
Love the material very light and good for hot weather
True size beautiful shape high quality matching picture reasonable shipping time
Very pretty. And good quality. My daughter super happy.
Really great for the price. Size ok. Shipping and receipt in less than 15 days from China to France. Thank you
Very good quality, the thread does not stick out anywhere, packed perfectly! Thank you, I do not know the truth how after washing will
Good cotton nightgown. On the growth of 122 with a margin turned out, but already wear
Pleasant cotton, the seams are even. The daughter has a height of 130. Shirt size for height 150, with stock
Posvka came quickly. Quality is excellent. Cotton.
pretty dress. my daughter likes it very much. sizing is accurate too. recommend this store!
My daughter likes it.
Ordered 3 PCs For a girl of 5 years, the size of 5-6 perfectly approached, on the shirt is written size 120. For a girl year and 7 months (she grew up) size took 2-3 very long, almost up to the groves, and a huge neck (it is not clear on whom she was sewn) very upset this, I had to suture and sew (size 100, it's more like a child 3-4 years old! I took myself on height 165-170 (my height 168, the size of the clothes grew. 44) length to the knee, I like it, but if you want to more authentic take 170-175. In general, the purchase is satisfied, the quality is good, everything is sewn well)
Recommend salesman. Order not recieved. Seller sent quickly order. Logistics pomyliła shipment and recieved socks instead nightgown. After all recommend shopping U this store. Good contact. Recommend.
Delivery to Kazan 2 weeks. The size of the villages is ideal. For slender. Fabric thin knitwear. Expectations were met. I bought to wear at home. Seller Thank you!
Great nighnohi
Excellent quality, I thought it was going to be the finest fabric but no, they're perfect. Fast shipping
Very nice. That's good. Cotton. Thank you
Very happy fast delivery